Terms and Privacy Policy

Terms of Service

Welcome to Kayland Childress Design (“we,” “our,” or “us”). By using our website (https://kaylandchildress.com) or engaging with our services, you agree to the following Terms of Service. It is essential that you review these terms carefully to ensure you understand your responsibilities and obligations as a user of our website or client services.

We value transparency and clarity, and we encourage all users to contact us directly if you have any questions about these terms.

1. Services Provided

We are committed to delivering exceptional design and development services to meet our clients' creative and business needs. Our service offerings include:

Web Design Services: Tailored design solutions for business websites, portfolios, blogs, e-commerce platforms, and personal branding.
Graphic Design Services: Creating branding packages, social media designs, logos, illustrations, business cards, and other marketing collateral.
Development Services: Custom development of websites and applications utilizing responsive, modern, and cutting-edge technologies.

By commissioning our services, you agree to the following terms:

Provide accurate and complete information necessary for us to fulfill your design or development project effectively.
Work collaboratively on deadlines, revisions, approvals, and deliverables as laid out in your formal project agreement.
Acknowledge and adhere to copyright laws and licensing agreements associated with the deliverables and assets we provide.

We strive to make each client experience as seamless and successful as possible and prioritize open communication with clients at every step of the process.

2. Payment Terms

We ensure transparency in all financial transactions and establish clear payment policies before initiating any design or development work. Below are our core payment terms:

Payment schedules, including deposits, milestone payments, and final payments, will be detailed and agreed upon in the initial project agreement.
Non-refundable deposits may be required to secure the scheduling of time and resources for your project.
Full payment is required prior to the final delivery of your project unless mutually agreed upon otherwise.

We accept payment through standard methods, and payment plans can be negotiated on a case-by-case basis. If you experience difficulties with processing payments, contact our team as soon as possible. Failure to comply with payment schedules may result in delays or suspension of work until payment is received.

3. Intellectual Property

Intellectual property is a vital component of the creative process, and we protect both your rights and ours. The following terms apply:

All design files, code, creative assets, and deliverables created by Kayland Childress Design remain our intellectual property until full payment is received.
Upon receipt of full payment, ownership and rights to design assets will be transferred to you, except for third-party assets that have separate licensing agreements (e.g., stock imagery, fonts, and licensed design tools).
Clients agree not to distribute, reproduce, or alter design assets without explicit permission unless ownership has been officially transferred.

This protection allows us to maintain quality and fairness for all our clients while respecting intellectual property rights.

4. Revisions and Approvals

To ensure satisfaction with the final product, we provide revision opportunities under the terms of your initial project agreement:

Revisions are limited to the number of rounds specified in the signed service agreement.
If additional revisions beyond the agreed-upon scope are needed, clients may incur additional fees.
Approval of initial drafts serves as consent for further development or finalization. Any changes requested after approval may also lead to additional costs.

Clear communication is essential to ensure expectations are met and deliverables are aligned with client goals. Please share feedback in a timely manner to ensure the revision process proceeds smoothly. This ensures transparency and fair compensation for time and creative effort.

5. Cancellation Policy

We recognize that circumstances can change lead to the cancellation of a project. To address this, we have developed a fair cancellation policy:

If a client cancels a project at any stage before its completion, the client will be required to pay for all work completed up to the cancellation date. This ensures that time, effort, and resources invested by our team are compensated fairly.
Non-refundable deposits will be retained to cover administrative expenses and costs incurred as part of starting the project.
Refunds: Since the products on our site are non-tangible items; digital products, it is not possible for you to return the product to us. Therefore we are unable to refund or exhcnage a product. However, if you are having an issue with a file you purchased, please contact us so we may be able to assist you.
Cancellation fees may apply if cancellation negatively impacts agreed-upon deliverable timelines or milestones.

We recommend that clients share their concerns or changes in priorities as early as possible to minimize cancellation costs and prevent delays.

6. Website Use

Your use of https://kaylandchildress.comis subject to certain restrictions to ensure security, usability, and compliance:

You agree not to misuse, abuse, or attempt to disrupt the functionality of the website in any way.
You are prohibited from copying, reproducing, or redistributing any content, media, or other intellectual property from the website without prior written permission.
Users should respect all applicable local, federal, and international laws when using or interacting with the website.

This section establishes the framework for responsible use to ensure a secure experience for all parties. Violation of these terms may result in restricted access to our website.

7. Limitation of Liability

While we strive to deliver high-quality services, there are factors that can sometimes affect our ability to maintain technical reliability. Our limitations of liability include:

We are not liable for server failures, hosting interruptions, or technical issues that are outside our direct control.
Loss or damages resulting from unauthorized access or hacking attempts are the responsibility of the client, not Kayland Childress Design.
Losses caused by delays or failures outside our control are not our responsibility.

Third-party integrations (e.g., external APIs, web services, or tools) may present risks, and we are not responsible for failures in these tools or services.

8. Governing Law

These Terms of Service are governed under the laws of the State of Arkansas, United States, and any legal matters will adhere to these local laws.

9. Pricing Changes

We reserve the right to alter pricing at our discretion. Pricing adjustments will be communicated with clients before the initiation of any new or ongoing projects. By engaging with our services, clients agree to the possibility of such adjustments.

Privacy Policy

At Kayland Childress Design, your privacy is our top priority. This policy outlines how we collect, use, share, and protect your personal data. Your trust is vital to us, and we are committed to transparency.

We value transparency and clarity, and we encourage all users to contact us directly if you have any questions about these terms.

1. Information We Collect

We may gather the following information from clients and website visitors:

Personal information: Your name, contact email, phone number, and location.
Project details: Preferences, branding guidelines, design requests, and other project-specific information.
Website usage: Behavioral tracking, cookies, and general user browsing patterns.

2. How We Use Your Information

We use your data to:

Offer and improve our services.
Respond to your inquiries, provide timely updates, or schedule consultations.
Ensure functionality and improve user experience on our website.

3. Cookies and Data Security

Cookies are used to analyze user behavior and preferences on our website. All sensitive data is encrypted and securely stored, though no online data transfer is 100% risk-free.

4. Rights to Your Information

Depending on your location, you may have certain rights to access, delete, or withdraw consent to our use of personal data.

For concerns, contact us at letstalk.k.designs@gmail.com.

5. Changes to This Policy

We may update this privacy policy at any time. Changes will always be shared on our website.